The Golden Rule:  Always dial the full international number no matter what country you are calling from, or what country you are calling to.

Step 1 Dial the number you wish to call in full international format.

Calling an Australian Mobile 0491 570 110
Add + , Country code and drop the zero
Dial on your My RoamPass +61 491 570 110

To call the Malaysian number 03 8988 5114
Add + , Country code and drop the zero
Dial on your My RoamPass +60 3 8988 5114

Step 2  Press the call button
Step 3  In a few seconds your phone will ring
Step 4  Answer this call
Step 5  You will hear “My RoamPass is connecting your call.” Please wait until your call is connected.

Hint:  When dialling both locally and international remember to dial the full international format for all numbers.

Alternate dialling method if above fails
If you find that you are dialling correctly but still cannot make a call, please try replacing the + with a * and adding a # at the end.

For example to call the Australian number 0491 570 110 you would then dial *61 491 570 110# 

For example to call the Malaysian number 03 8988 5114 you would then dial *60 3 8988 5114

If that also fails, you can try to manually select an alternate carrier in your settings menu. 

To call the My RoamPass from a mobile:
Enter ‘+’ (plus sign)then enter the full My RoamPass number starting with 44

Example: From any mobile phone dial: + 44 ### ### ####
Note:  The + sign is recognised by all networks in the world as the universal exit code for mobiles instead of dialling a exit code.

To call the My RoamPass directly from a landline: 
Enter International Exit Code then the My RoamPass number
Example: 
To call a My RoamPass from an Australian landline dial: 0011 44 ### ### ####
To call a My RoamPass from an Malaysian landline dial: 00 44 ### ### ####


People calling you on your My RoamPass will be charged for a call to the UK. It will vary on the carrier and agreements the person has with their provider. You can also log in online and activate a My RoamPass Local Number service to alleviate these costs. 

A Local Number will allow your friends and family to contact you by using a Local Number instead of your My RoamPass phone number. This means they will be charged at a local rate.

To find out more about Local Numbers please click here.


If you are experiencing difficulty making calls this may be one of 2 factors.

You may not be dialing correctly or you may be on an unsupported network.

Step 1. You should first check that you are dialing correctly.

To call from your My RoamPass, you need to call in the full international format. This means you need to call with a + then country code then the number.

If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.


If you are calling an Australian Mobile 0491 570 110, you will be dialing on your My RoamPass, +61 491 570 110 or *61 491 570 110#

Is you are calling a  Malaysian number 03 8988 5114 you will be dialing on your My RoamPass, +60 3 8988 5114 or *60 3 8988 5114#


Step 2. Try manually selecting a different carrier:

You can find our supported networks by clicking here and enter the country you are in and the country you are calling to.

On an iPhone:

Step 1. Go to Settings on your iPhone

Step 2. Scroll down to find Carrier/mobile

Step 3. Switch 'Automatic' OFF

Step 4. After searching please select a supported network



On an Android:

Step 1. Go to Settings on your device 

Step 2. Find Wireless and Networks 

Step 3. Then click on Mobile Networks or Network Operators

Step 4. Your device will now search for networks around you

Step 5. Select one of our supported networks

 

Using all other mobiles:

Step 1. On the main Menu of your device, find Settings

Step 2.  Look for the option Mobile Network or Connectivity

Step 3.  Scroll down until you can find the option called Operators or Network Selection

Step 4. Select Manual search 
Step 5. Once search is complete, simply select one of our supported networks on the list to be connected.


You must always dial the full international number, no matter where you are calling from or where you are calling to:
When calling someone in the same country as you, always dial as though you are calling from outside the country.

How to call Landline (fixed) numbers
+ (plus sign)
Country code
Area code (removing the first zero)
Local phone number
Example:  To call this Australian landline number from your My RoamPass:  02 9003 9560 you would dial:  +61 2 9003 9560

If you are calling the  Malaysian number 03 8988 5114 you will be dialing on your My RoamPass, +60 3 8988 5114 

How to call Mobile numbers
+ (plus sign)
Country code
Mobile phone number (removing the first zero)

Note: If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.
Example:  
*61 2 9003 9560#
or *60 3 8988 5114#

*500# for My RoamPass customer service

*555# for making free test call

*133# for your My RoamPass phone number 

*187# for your account balance 

*521# to add more credit to your account 

*121# to access voicemail 

*122# to turn voicemail on 

*123# to turn voicemail off 

*125# to check voicemail settings 

*505# for free MHinsure emergency assistance 
(For MHinsure customers only)

*172# to retrieve data settings