With the increasing amount of data that our customers have been using when overseas, we offer cost efficient data packs that make using data overseas easier than ever before.

You are able to select the pack size and the zone you will be travelling in, so that you can purchase a data pack that best suits your needs.

A data pack will give you a set amount of data for a set price. This means that there is a fixed cost for a certain quantity of data - for example 100MB, 150MB, 250MB or more.

The data pack will be valid for you to use for 90 days after you have purchased it.

You can login to your account online and purchase a data pack in the zone(s) that you are travelling to.

Note: If you travel outside the zone you have selected you will be charged a normal pay as you go data rate.

Yes, you can use your iPad. 

 

You’ll just need to set up the data settings, there are two ways of doing this:

 

Downloading the data configuration file

You can either do this by downloading the data configuration file to your iPad from the activation email that is sent after you have activated the SIM card.

Step 1: Insert the My RoamPass in your iPad

Step 2: Access your emails and find the one we have sent you

Step 3: Open the file attached to this email

Step 4: Agree to the installation and it will be complete

 

Manual Setup

If you are experiencing issues downloading this file you can instead manually set up your device for data by going to Settings > Cellular/Mobile > Access Point Name (APN) and change the Cellular/Mobile APN to: globaldata 

 

Ensure that the cellular APN globaldata is written as one word, all lower case. You can leave the username and the password blank.

 

Please also ensure that you have Data Roaming ON when you wish to access data. This should be located under Settings > General > Mobile Data/Cellular Data > Data Roaming ON/OFF.

Unfortunately, we do not support data in all countries. This is due to high charges that we don’t want to forward onto you. 

 

If you’re travelling to a country that does not support data, we recommend that you contact your accommodation to check if they provide Wi-Fi services.

When you first receive your My RoamPass there is no data available. If you do not set up the data settings on your device, the My RoamPass will not be able to access data. 

To switch it ON you will need to follow the instructions and install the data settings on your device. 

You can avoid any excess data charges by ensuring you switch data roaming OFF after each data session. You’ll need to go into your settings and switching data roaming off after you have used data on your phone.

To switch data roaming OFF

 

On an iPhone:

Step 1. Go to Settings on your iPhone

Step 2. Scroll down to find Cellular/ mobile 

Step 3. Switch 'Data Roaming' OFF

 

On an Android:

Step 1. Go to Settings on your device 

Step 2. Find Wireless and Networks 

Step 3. Then click on Mobile Networks 

Step 4. Look for Data Roaming and disable the function

 

Using all other mobiles:

Step 1. On the main Menu of your device, find Settings

Step 2.  Look for the option Mobile Network or Connectivity

Step 3.  Scroll down until you can find the option to switch Data Roaming OFF. 

To be able to access data on your device, you will first need to save the My RoamPass Data Settings and then turn Data Roaming On.

For iPhones:
Step 1: Insert your My RoamPass
Step 2: Connect your iPhone to Wi-Fi
Step 3: Dial *172# and click on the link in the text message that you receive

For all other phones:
Step 1: Insert your My RoamPass
Step 2: Dial *172# and click on the link in the text message that you receive 

For iPads and manual data set up for iPhones:
Step 1: Insert your My RoamPass
Step 2: Go to Settings > Cellular/Mobile > Cellular/Mobile Data Networks and change the Cellular/Mobile APN to: globaldata

Ensure globaldata is written as one word, all lower case. You can leave the username and the password blank.

For Android tablets or manual data setup for Android phones:
Step 1: Insert your My RoamPass
Step 2: Go to Settings > Wireless and Networks > Mobile Networks > Access Point Name 
Step 3: Create a new Access Point Name (APN) by either clicking on the + symbol or by clicking on the menu button on your handset and select Add APN or New APN
Step 4: Create a new APN and type the following into the APN settings:

Name: globaldata
APN: globaldata
Username: (blank)
Password: (blank)

Step 5: Save the new details and ensure they’re selected. 

Note: Regardless of how you have set up your data, you will still need to enable Data Roaming to be able to access the internet on your device

Important: When you do not wish to use data, we recommend that you turn data roaming OFF to avoid being charged for data using features such as emails, Whatsapp, app updates, etc.

To use data you need to set up the data settings on your device and switch data roaming ON. 


We advise that you switch Data Roaming OFF when data is not in use, so that you’re not being charged without your knowledge. 

 

Please also note that we do not support data in all countries. You should check the availability and rates for each country you are travelling to. Check rates and coverage

The Notifications view lets you see all of your alerts. These notifications can use your data without you knowing. 

To ensure that you are only using the data that you need, it is possible to switch these notifications off in your phone settings. 

On an iPhone:
Step 1. Go to Settings> Notifications
Step 2. Select which apps you would like to turn off. 

On an Android:
Step 1. Go to Settings> More > Application manager
Step 2. Select the app you would like to turn off
Step 3. Un-tick 'show notifications' box 

Zones outline a selection of countries where a data pack can be used in.


Data packs give you access to data at a lower cost than using data at a pay-as-you-go rate. Not all countries have access to data and some countries may only have a pay-as-you-go rate. You will only be able to use your data pack in the countries that your zone allows. 

 

Note: If you roam outside of your zone you will be charged a normal pay as you go rate.